“I know Joy personally and hired her to consult on our guest experience and what she delivered was something we couldn’t have found anywhere else. Her background in operations/projects has always stood out to me, she’s a natural organizer, but I believe she also has a unique gift of creative problem solving through storytelling. She doesn’t just see what’s missing, she feels it. Every recommendation she made came from a genuine understanding of the care our guests actually needed. Our retention improved. But more than that, our team finally understood what we were really trying to create.”